1st Service 1098R

[doug1098r]

Hi everyone,

Just for a change i am going to post a positive 1st service report...! yes...instead of our dealers taking a pounding i want to compliment..my local dealer...!

DUCATI LEEDS (Shipley)

Bike booking in time scale 10 days but not an issue- glad there busy,shows i am not the only customer.
Took the bike in as agreed late the afternoon before the service,collected day after.
I got a phone call to remind me it was booked in,i got a phone call to say it was completed.
i got a very warm responce on both visits,i got a free hot drink.
I was on my way when i was spotted by Paul, the nice chap who sold me my bike,he went out of way and chatted for ten minutes with me,asking if the bike was nice etc and how i had got on etc..Then just about to go when the mechanic showed,he was bringing another bike back from test..He took time out and chatted to me...
Whats my point youre wondering..!

Simple...Good customer service creates a good customer relationship, for me the customer i believe they actually care...maybe for them..its a pro active way dfor repeat buisness........

WELL DONE DUCATI LEEDS.......WOULD RECOMMEND YOU EVERYTIME..

Thanks Doug... :lol2:

 

[stirrup]

Glad you had a good experience. (Mind you, anybody shelling out the squids for a 1098R should be treated jolly well!).
I can't speak too highly of Ducati Leeds, I've bought both my Ducati's there and the customer service from Jane and John in particular has always been first class. Top dealer.

 

[samieb]

As most of you who know me, I'm very pro-active to assisting DL's great service. I recently had new tyres fitted to my Hyper. I was asked to be at the shop for 9am sharp, as I arrived they were fitted straight away. No waiting around, just sorted out there & then. They do what they can for cust. satisfaction and are more than fare & square..