DeWalt no more...

NOODS

Well-known member
Subscriber
Last time i purchase DeWalt..
Their customer service is shocking..

Purchased a DW impact driver and drill set-4 weeks in the drill motor packed up.. Still within Screwfix period so got a new set but it took an effort..
Then the chuck went on the new one but this time it was after 4 months.. I’d got the 3 yr warranty took it back to Screwfix and they said they will send it away for repair or replace but due to Covid it could take upto a month..
After 5 weeks they issued a refund as i said i’ve had it with their tools now..

A DW745 Table saw, now 18 months old.. 8 weeks in or so the Arbor was running out.. Eventually got DeWalt to collect it for repair, took a couple of weeks but good repair done.

Same saw 7weeks ago the blade height mechanism failed and there was no ability to raise or lower the blade.

20 times of phoning DW without human reply.. i left optional messages to call me back but nothing..

I wrote twice to DW customer services, no reply at all..

Obv, i respect all the issues with Covid etc ...

Needing to use it eventually i stripped it down to see what was occurring ? the mechanism thread was fine but the alloy casings thread was knackered ( cleaned machine and lubed reg)

I began calling etc to see if i could get the spare part to repair it but no, many more weeks have gone by and no replies etc ..

It still has a years warranty left but without any contact it’s all but useless ..
 

HootOwl

Well-known member
Subscriber
Last time i purchase DeWalt..
Their customer service is shocking..

A DW745 Table saw, now 18 months old.. 8 weeks in or so the Arbor was running out.. Eventually got DeWalt to collect it for repair, took a couple of weeks but good repair done.
Have you tried Scarboro' 'arbor?

That is good and there's a nifty little seafood stall at the entrance in case you are peckish :)
 

Birdie

Well-known member
Subscriber
Similar experience here, only ever purchased one Dewalt circular saw, first one gear box packed up within a month then the motor on the replacement packed up just after the 12 month warranty, first and last Dewalt tool for me.
Steve
 

WAYNE

Elite Member
Subscriber
It's a trade name for Black & Decker :unsure:
Black and decker and Dewalt are also all made in the same factory( I used to work for a family run tool shop) the fucking yanks love the Dewalt stuff, the best power tools are Milwaukee by far followed by Makita or Maktec(there the same company) then Bosch, Hitachi are not too bad(they where shit when they came out but got better) :ROFLMAO:
 

NOODS

Well-known member
Subscriber
Black and decker and Dewalt are also all made in the same factory( I used to work for a family run tool shop) the fucking yanks love the Dewalt stuff, the best power tools are Milwaukee by far followed by Makita or Maktec(there the same company) then Bosch, Hitachi are not too bad(they where shit when they came out but got better) :ROFLMAO:
Erauber Angle grinders are good bought a second one after trying the first.. About a third of the price of a DW one.. x
 

NOODS

Well-known member
Subscriber
I don't know what you fuckers are doing with your tools but bar the biggest router they sell (dw626e) shitting itself all my gear is dewalt used every day to make money? Here @NOODS was it you trying to power your mountain bike a while back with a dewalt drill ? All crafty cockney like 👀😝
ICF mini bus up n running Son... Irish trip here we come X
 

WAYNE

Elite Member
Subscriber
Erauber Angle grinders are good bought a second one after trying the first.. About a third of the price of a DW one.. x
Ive got a 5" Maktec angle grinder i bought when i was at the tool trader company i worked for that i got at cost price for 12 quid and ive had it for 16 years and it never lets me down. (y)
 

NOODS

Well-known member
Subscriber
Ive got a 5" Maktec angle grinder i bought when i was at the tool trader company i worked for that i got at cost price for 12 quid and ive had it for 16 years and it never lets me down. (y)
Are you sure you’ve not miss pelt that? Sounds like it sees little action much like someone’s bikes on here so perhaps it’s an Exige rather than a Maktec.. X
 

Exige

Elite Member
Subscriber
Are you sure you’ve not miss pelt that? Sounds like it sees little action much like someone’s bikes on here so perhaps it’s an Exige rather than a Maktec.. X

You're getting me mixed up with someone who doesn't ride most days (in the summer :whistle:)









I have tyres that are less than 3 years old 😳
 
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